Privacy Policy
This Privacy Policy describes what personal data we collect through our online resources, how we use, store, and protect it, and your rights regarding the processing of this data.
1. General Provisions
LLC “Vialina Estate” (registered address: 7, 3rd Tselinogradskaya St., Krasnodar, 350031, Russia) and Vialina Real Estate Brokerage L.L.C (registered address: The BRISTOL Al Murqabat, Dubai, UAE), hereinafter jointly referred to as the “Company,” “we,” “us,” or “our,” recognize the importance of protecting your personal data and are committed to ensuring its confidentiality and security. This Policy outlines the types of personal data we collect through our online resources, how we use, store, and safeguard it, and your rights in relation to such data processing.
2. Consent to Data Processing
By visiting or using our website, you confirm that you have read and understood this Policy and that you consent to the collection and processing of your personal data by the Company in accordance with the terms of this Policy (hereinafter referred to as “Consent”). If you do not agree with any part of this Policy, please refrain from using the Vialina Estate website.
3. Sources and Types of Personal Data Collected
We collect personal data exclusively through our official website. Personal data includes:
• Full name;
• Phone number;
• Email address.
We do not collect or process other categories of personal data without your explicit, separate consent.
The data is processed solely for the purposes of property selection, arranging viewings, and further cooperation.
4. Automatically Collected Information
When you use our website, we may automatically collect the following information:
• Browser type and version, operating system, and platform;
• IP address and technical connection details;
• URLs of visited pages, visit dates, times, and duration;
• User behavior on the site (viewed sections, clicked links, etc.).
We use cookies, web beacons, and similar technologies to collect this data. Cookies are small files stored by your browser that help recognize returning visitors. Web beacons are transparent images used for traffic analysis and email campaign effectiveness.
Third-party service providers (e.g., analytics and ad platforms) may also set their own cookies and collect anonymized data about user interactions. This data does not allow for personal identification.
You may disable or delete cookies in your browser settings. Instructions can be found in your browser’s help section or device manufacturer’s documentation. Please note that disabling cookies may affect website functionality.
5. Information Provided to Payment Systems (If Applicable)
All payments made in connection with our services are processed through third-party payment gateways or authorized banks. We do not receive or store your card details or other payment credentials, unless you voluntarily submit such information via website forms or other means while using our services.
6. Categories of Personal Data We Process
To perform our services, we may collect and process the following categories of data:
• Contact Information: Full name, email address, phone number.
• Identification Data: Passport details, visa or residence permit information, national ID number (if required for transactions).
• Web Data: Cookies, visit logs, user activity data, and IP address.
• Financial Data: Bank account or card details (if voluntarily submitted for payment).
• Compliance Data (KYC/AML): Identity and address verification documents (passport, utility bill, etc.), and other information required for Know Your Customer and Anti-Money Laundering procedures.
• Communication Records: Copies of support requests (calls, emails, messages) for quality assurance purposes.
We only process data necessary for specific objectives: property selection, viewing arrangements, contract execution, legal compliance, and service quality improvement.
7. How We Use Your Information
The data collected is used for the following purposes:
• Identifying you as a user and granting access to website features;
• Responding to inquiries and assisting with property searches;
• Drafting and executing purchase, lease, or other agreements;
• Personalizing content and notifying you of updates, special offers, and promotions;
• Conducting marketing campaigns via email or other channels;
• Measuring advertising effectiveness and optimizing relevance;
• Managing participation in loyalty or partner programs;
• Maintaining relationships with tenants, agents, and partners;
• Complying with legal obligations, enforcing legal rights and obligations;
• Processing payments and preventing fraud;
• Managing “do not contact” requests and communication preferences;
• Improving customer service, digital resources, and business processes, including surveys and feedback analysis.
Where required by law, or if necessary, we may disclose data to government, regulatory, or law enforcement authorities upon request or in accordance with court orders or legal procedures.
8. Data Storage and Security
We store your personal data on servers located in Russia and the UAE, as well as with trusted third-party data management providers. Your data may be accessed and processed by employees or contractors located outside these jurisdictions. In such cases, we take reasonable technical and organizational measures to ensure the security and confidentiality of your data and compliance with applicable laws.
Data is retained for the duration of our cooperation and for an additional 3 years following its termination for regulatory and recordkeeping purposes. After this period, the data is deleted or anonymized.
9. Right to Withdraw Consent
If data processing is based on your consent, you may withdraw it at any time by contacting us via the details in Section 11. Withdrawal does not affect the lawfulness of processing prior to its receipt.
10. Updates to the Privacy Policy
We reserve the right to update this Privacy Policy at any time. All changes will be published on our website along with the date of the latest update. We encourage you to review the Policy periodically for any updates.
11. Contact Information
If you have any questions about personal data processing or wish to exercise your rights, please contact us via:
Email: vialinallc@gmail.com
Phone (Russia): +7 (901) 147-9797
Phone (UAE): +971 (54) 284-9970
Mailing Address (Russia): 7, 3rd Tselinogradskaya St., Krasnodar, 350031, Russia
Mailing Address (UAE): The BRISTOL Al Murqabat, P.O. Box 124585, Dubai, UAE